BuildOne FAQ

BuildOne Details

Orders, Pledges, Upgrades, and Add-ons

Payments

Shipping, Customs, and Taxes




BuildOne Details

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Will the BuildOne come with a manual, will there be information for beginners?

The BuildOne will be supported by online materials including photos, text, videos, and schematics. We will cover all topics from putting it together, to repair, to getting started.

Is the BuildOne Open Source

The BuildOne uses open source software and firmware. The BuildOne's design is not open source or licensed for public use, but Robotic Industries does grant a license for owners to duplicate the parts for their own personal use to repair to improve their purchased machines. Robotic Industries will provide design files, at their discretion, for replacement parts as needed.
The BuildOne firmware is based on the Marlin firmware project: https://github.com/MarlinFirmware/Marlin
The BuildOne software is based on Cura: https://github.com/Ultimaker/Cura
The BuildOne's wifi and cloud software is of an internal design that will be released as open source when the units ship.

What color options do I have?

The BuildOne, for Kickstarter and Pre-orders, will come in Black or Clear. The full enclosure add-on panels are clear for both options. The clear panels may change to a tinted green or grey for increased laser safety, but this is something that is currently in testing. We will not require you to "lock in" your color choice until this is decided.

Is a 1W Laser dangerous? Is a full enclosure necessary?

A 1W 405nm laser can cause instant blindness if direct at an eye. While most laser cutters use far more powerful lasers, just the same it is extremely important that proper safety measures are observed. The full enclosure is required, both for its additional laser protection and because it adds a switch mechanism to shut off the laser if someone open the access door.
The full enclosure panels will likely be tinted to reduced the risks of reflected lasers, because the panels are not permanently attached (they can be removed by screws) it will remain a Class IV laser device requiring proper eye protection in case the panels are removed. We will do our best to ensure that with panels in place the risk is minimal, but it must remain a Class IV device by law.
You will have the option to change your printer color choice after the laser safety of the materials and final material choices are made.

Orders, Pledges, Upgrades, and Add-ons

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How do I add items to my pledge? Can ____ be added later?

You can no longer add items or additional funds to your pledge via Kickstarter. On Monday, June 26th we'll collect your email address and send you your Pledge Manager page where you will be able to add more items to your pledge (as long as quantities allow), submit payment for any items beyond your pledge amount, select the items your extra pledge amount is for, and provide your address.

Can I buy add-ons and upgrades in the future, after the Kickstarter and pre-orders have shipped?

We will stock most items, based on demand, in a web store - including add-ons/upgrades, accessories, and replacement parts. The prices will be slightly higher and there will be postage charges from our main fulfillment location in the USA.

When I first pledged I was in the September Delivery Group, after changing my selection I was in the October Delivery Group - can this be corrected?

Yes - On Monday, June 26th we'll collect your email address and send you your Pledge Manager page where you will be able to add special instructions to ask us to correct this.

How do I cancel my order/pledge?

Kickstarter pledges cannot be canceled after the project has funded (it has funded at this time). This is part of the Kickstarter Terms of Service for all Kickstarters, that you agreed to when you pledged.

Do I need to add two Filament Detectors if I want one for each extruder when ordering the Dual Extruder upgrade.

No, if you order the Filament Detector and Dual Extruder upgrades we'll add a second Filament Detector for free.

Payments

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I did not pay the correct amount, how can I fix this?

On Monday, June 26th we'll collect your email address and send you your Pledge Manager page where you will be able select the items you would like and pay any outstanding amounts for them.

Shipping, Customs, and Taxes

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Where will the BuildOne ship from?

The BuildOne will either ship from China via DHL, or it will ship from several distributors including in the US and EU. It will be a few weeks before we know for sure.
Please do not send us messages asking us to ship from an EU distributor, we will do that if it is at all possible, and we will update everyone when we know.